Refund policy

Delivery & Return

DELIVERY

Deliveries are offered throughout France and internationally.

In mainland France, deliveries are made by Colissimo or DHL depending on the model. The customer is delivered to his home or business by standard delivery by Colissimo post without signature or by DHL express. The customer has a tracking number which will be sent to him between 2 to 3 working days.The customer can track his parcel delivered by La Poste in Colissimo without signature on the site www.colissimo.fr or by DHL on the site www.dhl.com.

For deliveries outside mainland France, they will be provided by DHL, the customer will receive his tracking number which will be sent to him between 2 to 3 working days.

The customer has 2 to 3 working days of shipping time from the date of his order before 12 noon.

The customer then has 3 to 5 working days of delivery time.

In order for these deadlines to be respected, the Customer must ensure that they have communicated exact and complete information concerning the delivery address (such as, in particular: telephone number, street, building, staircase, access codes, names and / or intercom numbers, etc.). 

RETURN

Any return, exchange or refund must be made within 14 days of receipt of the order.

Return costs are offered in France as follows:

The customer must request by email to contact@katso-paris.com a return slip which will allow him to send his parcel free of charge.

The customer agrees to return the itemsin their original condition, which must not have been worn, scented or washed, they must still be labeled, intact or else they cannot be accepted and returned to him.

The slip that will be sent to you by email will mention the return only via La Poste franked by Colissimo followed without signature to the address of our logistics partner:Berry Services, 11 Le Fay Activity Zone, 36230 Neuvy-Saint-Sépulcre.

The customer will note that returns via relay point are not accepted.

Once the return has been received and accepted, the seller undertakes to reimburse the customer within 7 working days maximum.The customer will be reimbursed for the amount of the items returned via the initial method of payment, in this case, by credit card.

We invite the customer to return the items in the original package, carefully closed. The seller does not reimburse additional packaging.

In the event of a size exchange, the customer must make a normal return within 14 days of receipt of his order and mentioned by email to contact@katso-paris.com the new size requested, if it is available, the part will be returned to him within 2 to 3 working days, if it is not available, he will be reimbursed within 7 working days maximum.

In the absence of non-compliance by the Customer with these conditions, in particular the conditions of return status, the seller will not refund the items concerned and the items will be returned to him.

The costs of return outside France are the responsibility of the customer.

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