Online sales site: www.katso-paris.com
DESIGNATION OF THE SELLER
This site www.katso-paris.com is published by:
62 Avenue Denis Semeria
Site hosted by OVH
SIRET n ° 810 449 678 00020,
Registered with the Commercial and Companies Court under the number: 810 449 678 00012
VAT not applicable, art. 293 B of the CGI.
After sales service: email@example.com
Site manager: Quintessance agency
ARTICLE 1: OBJECT
The purpose of these General Conditions of Sale is to set the rights and obligations exclusively within the framework of the sale of KATSO branded products made through this site www.katso-paris.com: - APE code 4791A: "Distance selling on general catalog "
Between Katso (hereinafter referred to as "the Seller") and by any natural or legal person (hereinafter referred to as "the Customer") wishing to make a purchase, an order or any request for the provision of services via this website ( and in particular www.katso-paris.com) (collectively, the “Site”), exclusively domiciled in the countries delivered by the site.
The seller reserves the right to modify at any time the version of the general conditions of sale applicable to any transaction appearing online on the site at the time of purchase; on the date of placing the order by the Customer. The acquisition of a product through the site implies unreserved acceptance by the customer of these conditions of sale at the time of placing his order.
ARTICLE 2: PRODUCT
The products offered for sale by the seller on the site www.katso-paris.com are those which appear on the site on the day of its consultation by the Customer. These products are offered while stocks last.
Each product will be accompanied by a description sheet established by the seller. The descriptions and photographs of the products are as accurate as possible but cannot ensure perfect accuracy with the product offered; differences may exist.
In the event of non-compliance of the delivered product with its description on the Site, the Customer may exercise his right of withdrawal.
ARTICLE 3: PRICE
Prices are displayed in euros and calculated exclusive of tax. They are not increased by the VAT rate, according to article 293 B of the CGI.
The overall price of an item is then indicated on this site and is indicated in euros.
The total price of the order is indicated in its total and in the basket.
The prices applied are those displayed on the Site and confirmed to the Customer during the validation of the order.
The seller reserves the right to modify its prices at any time on the site but undertakes to apply the prices indicated on the site at the time of the customer's order.
We inform you that in the event of an incorrect, obviously derisory price (low price) being displayed, for whatever reason (computer bug, manual error, technical error.), The order - even validated by us - will be canceled, which we will inform you as soon as possible. You will then be able, if you wish, to re-order your order at the corrected and exact price or to be reimbursed for the derisory price.
ARTICLE 4: ORDERS
All orders for one or more products are made by the customer on the site by following the ordering process set up on the site.
Any order validated by the customer constitutes a sales contract and acceptance of the prices and descriptions of the products available for sale.
The customer will receive a confirmation email summarizing the order. To this end, the Customer formally accepts the use of electronic mail for confirmation by the site, published by the seller, of the content of his order. In any case, the invoices are available in the "my account" section.
ARTICLE 5: TERMS OF PAYMENT
The payment of purchases is made online via Stripe, the secure 3D Secure platform of our partner Shopify. This present payment solution secures all the banking information entered by the customer, while also making them inaccessible to the merchant from whom the customer makes his purchase. The solution is PCI DSS certified by Visa and Mastercard to guarantee the security and confidentiality of payment data.
The products purchased are payable in cash, in full on the day the order is placed by the customer.
The request for authorization to debit the card is made when the order is validated on the site.
The information flows exchanged to process the payment are secured thanks to the SSL (Secure Socket Layer) protocol of our OVH host, which guarantees the confidentiality of information transfers. This data cannot be detected, intercepted or used by third parties.
The Customer accepts that the order confirmation is considered as contractual proof between the customer and the seller.
ARTICLE 6: DELIVERY
Deliveries are offered throughout France and internationally.
In mainland France, deliveries are made by Colissimo or DHL services depending on the model. The customer is delivered to his home or business by standard delivery by Colissimo post without signature or by DHL express. The customer has a tracking number which will be sent to him between 2 to 3 working days. The customer can track his parcel delivered by La Poste in Colissimo without signature on the site www.colissimo.fr or by DHL on the site www.dhl.com.
For deliveries outside mainland France, they will all be provided by DHL, the customer will receive his tracking number which will be sent to him between 2 to 3 working days.
The customer has 2 to 3 working days of shipping time from the date of his order before 12 noon.
The customer can follow his parcel delivered by La Poste in Colissimo without signature on the site www.colissimo.fr.
The customer then has 3 to 5 working days of delivery time.
In order for these deadlines to be respected, the Customer must ensure that they have communicated exact and complete information concerning the delivery address (such as, in particular: street, building, staircase number, access codes names and / or intercom numbers, etc.).
Packages not received due to incorrect address or package not collected by the customer will be returned to us and the customer will be alerted to proceed either with a refund or a reshipment. In the event that the customer requests a refund following a reshipment, the return price will not be offered because of a second free delivery.
Europe EU and international: free delivery.
ARTICLE 7: RECEIPT OF THE ORDER - CLAIMS - RETURNS
Any return, exchange or refund must be made within 14 days of receipt of the order.
The customer must request by email to firstname.lastname@example.org a return slip which will allow him to send his parcel free of charge.
The customer agrees to return the items in their original condition, which must not have been worn, scented or washed, they must still be labeled, intact or else they cannot be accepted and returned to him.
The slip that will be sent to you will mention the return only via La Poste franked by Colissimo followed without signature to the address of our logistics partner:
Berry Services, 11 Le Fay Activity Zone, 36230 Neuvy-Saint-Sépulcre.
The customer will note that returns via the relay point are not accepted.
Once the return has been received and accepted by our logistics partner, the seller undertakes to reimburse the customer within 7 working days maximum.
The customer will be reimbursed for the amount of the items returned via the initial method of payment, in this case, by credit card.
We invite the customer to return the items in the original package, carefully closed. The seller does not reimburse additional packaging.
In the event of a size exchange, the customer must make a normal return within 14 days of receipt of his order and mentioned by email: email@example.com the new size requested, if it is available, the part will be returned to him within 2 to 3 working days, if it is not available, he will be reimbursed within 7 working days maximum.
If the Customer fails to comply with these conditions, in particular the return or exchange conditions, the seller will not reimburse the items concerned and the items will be returned to him.
Return costs are free in France. The costs of return outside France are the responsibility of the customer.
ARTICLE 8: LIMITATION OF LIABILITY
Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, in particular with regard to technical performance, response times, connection times, queries or information transfers, the risks of cut, the risks of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet network.
The seller can therefore in no way be held responsible for any direct or indirect damage resulting from misuse or incident related to the use of the computer, Internet access, maintenance or malfunction. servers, telephone line or any other technical connection, the connection of the Customer to the Site being made under his full responsibility.
ARTICLE 9: FORCE MAJEURE
The seller will not be responsible for the total or partial non-fulfillment of its obligations under the order placed by the Customer, if this non-fulfillment is caused by an event constituting a case of force majeure as defined by the positive law.
In such a case, the seller will inform the Customer of the occurrence of such an event within 3 (three) clear days of its occurrence, by email.
After a period of 1 (one) month, and in the event that the event constituting a case of force majeure persists, the order will be canceled and will, if applicable, be reimbursed by of the seller on the bank card used to place the order within a maximum period of 30 (thirty) days.
ARTICLE 10: SETTLEMENT OF DISPUTES, MANDATORY PRIOR CONCILIATION CLAUSE
In the event that a dispute arises between the seller and the customer, the latter undertakes to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third natural or legal person.
This procedure replaces any other form of existing dispute settlement for a period accepted by the customer of 30 working days.
Complaints should be addressed to the after-sales service: firstname.lastname@example.org
ARTICLE 11: MEDIATION
In the event of failure of the complaint request to the after-sales service or in the absence of a response from this service within two months, the customer may submit the dispute relating to the order form or to these general conditions of sale. opposing the professional seller to a mediator who will attempt, in complete independence and impartiality, to bring the parties together with a view to reaching an amicable solution.
The parties to the contract remain free to accept or refuse recourse to mediation as well as, in the event of recourse to mediation, to accept or refuse the solution proposed by the mediator.
ARTICLE 12: TERRITORIAL JURISDICTION
For any dispute relating to an order placed on the site or for any dispute relating to these general conditions of sale, the competent court will be that of the place of domicile of the defendant.
ARTICLE 13: APPLICABLE LAW
If any of the terms of these General Conditions of Sale were declared null, illegal or unenforceable by a court decision, the other provisions of the General Conditions of Sale will remain in force.
The General Conditions of Sale are executed and interpreted in accordance with French law.
In the event of a dispute, the customer first turned to the seller to obtain an amicable solution and, failing an agreement, the ordinary courts will have sole jurisdiction.