Terms of Sales

Online sales site: www.katso-paris.com


This site www.katso-paris.com is published by:


32 rue Saint-Sulpice

75006, Paris


Site hosted at OVH

SIRET # 918 238 684 00016,

Registered with the RCS of Paris under number: 918 238 684

After Sales Service: contact@katsoparis.com

Intra-Community VAT number: FR66 918 238 684


The purpose of these General Terms and Conditions of Sale is to set out the rights and obligations exclusively in the context of the sale of KATSO branded products made through this website www.katso-paris.com

Between Katso (hereinafter referred to as "the Seller") and any individual or legal entity (hereinafter referred to as "the Customer") wishing to make a purchase, place an order or request any services via this website (and in particular www.katso-paris.com) (collectively, the "Site"), exclusively domiciled in the countries delivered by the site.

The seller reserves the right to modify at any time the version of the general conditions of sale applicable to any transaction appearing online on the site at the time of purchase; at the date of placing the order by the Customer. The acquisition of a product through the site implies an unreserved acceptance by the customer of these terms of sale at the time of placing the order.


The products offered for sale by the seller on the website www.katso-paris.com are those that appear on the site on the day of its consultation by the Customer. These products are offered within the limits of available stocks.

Each product will be accompanied by a descriptive sheet established by the seller. The descriptions and photographs of the products are as accurate as possible but cannot ensure perfect accuracy with the product offered; differences may exist.

In case of non-conformity of the delivered product compared to its description on the Site, the Customer will be able to exercise his right of withdrawal.


Prices are displayed in euros and calculated inclusive of tax.

The overall price of an item is then indicated on this site and is stated in euros.

The total price of the order is shown in its overall and in the cart.

The prices applied are those displayed on the Site and confirmed to the Customer during the validation of the order.

The seller reserves the right to change prices at any time on the site but agrees to apply the prices listed on the site at the time of the customer's order.

We inform you that in case of display of an erroneous price, obviously derisory (low price), whatever the reason (computer bug, manual error, technical error.), the order - even validated by us- will be cancelled, which we will inform you of as soon as possible. You will then be able, if you wish, to place your order again at the corrected and exact price or to be reimbursed for the derisory price.


Any order for one or more products are made by the customer on the site by following the ordering process set up on the site.

Any order validated by the customer is worth a sales contract and acceptance of the prices and descriptions of the products available for sale.

The Customer will receive a confirmation e-mail summarizing the order. To this end, the Customer formally accepts the use of electronic mail for the confirmation by the site, edited by the seller, of the content of his order. In any case, invoices are available in the "my account" section.


Purchase payments are made online via Stripe the 3D Secure platform of our partner Shopify. This payment solution secures all banking information entered by the customer, also making it inaccessible to the merchant from whom the customer makes the purchase. The solution is PCI DSS certified by Visa and Mastercard to ensure the security and privacy of payment data.

Purchased products are payable in cash, in full, on the day the customer places the order.

The request for authorization of the card debit is made at the time of validation of the order on the site.

The information flows exchanged to process the payment are secured thanks to the SSL (Secure Socket Layer) protocol of our host OVH, which guarantees the confidentiality of information transfers. This data can neither be detected, intercepted nor used by third parties.

Customer agrees that the order confirmation shall be considered contractual evidence entered into between Customer and Seller.


Shipping is offered throughout the European Union.

In metropolitan France, deliveries are provided by Colissimo or DHL services depending on the model. The customer is delivered to his home or company in standard delivery by the post office in Colissimo without signature or by DHL express. The customer has a tracking number that will be sent to him within 7 working days.The customer can track his package delivered by La Poste in Colissimo without signature on the website www.colissimo.fr or by DHL on the website www.dhl.com.

The customer has 7 working days of shipping time (order processing and manufacturing time) from the date of his order before 12:00 pm.

The customer can track his package delivered by La Poste in Colissimo without signature on the website www.colissimo.fr or on www.dhl.com.

The customer then counts 3 to 4 business days of delivery time.

In order for these deadlines to be met, the customer must ensure that they have provided accurate and complete information regarding the delivery address (such as, but not limited to: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.).

Packages not received due to incorrect address or package not picked up by the customer, will be returned to us and the customer will be alerted to proceed with either a refund or reshipment. In the event that the customer requests a refund following a reshipment, the return price will not be offered due to a second delivery being offered.

EU Europe: free shipping.


Any return, exchange or refund must be made within 14 days of receipt of the order.

The customer must request a return slip by email from contact@katso-paris.com which will allow them to send their package for free.

The customer agrees to return the items in their original states which must not have been worn, scented or washed, they must still be labeled, intact under penalty of not being accepted and returned to him.

The slip that will be sent to you will mention the return only via La Poste franked by Colissimo suivi without signature to the address of our logistics partner:

Berry Services, 11 Zone d'Activité Le Fay, 36230 Neuvy-Saint-Sépulcre.

The customer will note that returns via the point-of-delay are not accepted.

Once the return is received and accepted by our logistics partner, the seller undertakes to refund the customer within 7 working days maximum.

The customer will be refunded the amount of the returned items via the original method of payment, in this case, by credit card.

We invite the customer to return the items in the original package, carefully resealed. Seller will not refund for additional packaging.

In case of size exchange, the customer will have to proceed to a normal return within 14 days following the reception of his order and mentioned by mail: contact@katso- paris.com the new size requested, if this one is available, the piece will be returned to him within 2 to 3 working days, if this one is not available, he will be refunded within 7 working days maximum.

In the absence of non-compliance by the Customer with these conditions, including the conditions of return or exchange, the seller will not proceed with the refund of the items concerned and the items will be returned.

The Customer can also proceed to the return in our Parisian store: 34 rue Saint-Sulpice, 75006, France

Return shipping is free in France. Return costs outside of France are the responsibility of the customer.


Placing an order on the Site implies knowledge and acceptance of the procedures in force on the Internet network, particularly with regard to technical performance, response times, connection times, queries or transfers of information, risks of interruption, risks of contamination by viruses circulating on the network and in general all the risks associated with the use of the Internet network.

The Seller shall therefore in no event be liable for any direct or indirect damage arising from misuse or incident related to the use of the computer, access to the Internet, maintenance or malfunction of servers, telephone line or any other technical connection, the Customer's connection to the Site being under his sole responsibility.


The Seller shall not be liable for the total or partial non-performance of its obligations under the order placed by the Customer, if such non-performance is caused by an event constituting force majeure as defined by positive law.

In such a case, the seller will inform the Customer of the occurrence of such an event within 3 (three) clear days following its occurrence, by e-mail.

After a period of 1 (one) month, and in the event that the event constituting a case of force majeure persists, the order will be canceled and will, if necessary, be subject to a refund from the seller on the bank card used to place the order within a maximum period of 30 (thirty) days.


customer agrees to initiate a conciliation procedure directly with the seller in order to settle the dispute without the intervention of a third party natural or legal person.

This procedure is in lieu of any other existing form of dispute resolution for a customer-accepted period of 30 business days.

Complaints should be directed to the after-sales department: contact@katso-paris.com


In case of failure to file a claim with the after-sales service or in the absence of a response from this service within two months, the customer may submit the dispute relating to the order form or these general terms and conditions of sale opposing him to the professional seller to a mediator who will attempt, in complete independence and impartiality, to bring the parties together in order to reach an amicable solution.

The parties to the contract shall remain free to accept or reject the use of mediation and, if mediation is used, to accept or reject the mediator's proposed solution.


For any dispute relating to an order placed on the site or for any dispute relating to these general terms and conditions of sale, the competent court will be that of the place of residence of the defendant.


If any of the terms of these General Terms and Conditions of Sale were to become null and void, illegal or unenforceable by a court decision, the other provisions of the General Terms and Conditions of Sale shall remain in effect.

The General Terms and Conditions of Sale shall be executed and interpreted in accordance with French law.

In case of dispute the customer will address by priority to the seller to obtain an amicable solution and in the absence of agreement, the Courts of common law will be only competent.

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